Zombomb

Bath Bombs and Saltse

FAQ

Delivery

Shipping

  1. How long until I get my package?

    Shipping Options and Approximate Rates

    Most purchases are shipped from our warehouse in Edmonton, Canada, by Canada Post, to arrive within 7-12 business days from receipt of your order. US orders take up to 15 days.

    Zombomb does not pay import duties levied by US and international Customs.

    Please allow up to 1-2 business days to process, and pack your order.

    Orders are shipped Monday-Sunday, excluding public holidays.

    Note: Your package comes from our headquarters in Edmonton, Canada and may be randomly stopped for inspection at the border by U.S. FDA. We apologize for any inconvenience this may cause, but delays of this nature are out of our control.

     

    We accept PayPal payment service and therefore you are able to pay with following currently supported credit cards: Visa, MasterCard, Discover, and American Express. Please, make sure that your address is correct and matches information on file with your credit card, because a single mistake may delay the processing of your order.

     

    Sorry, we DO NOT accept personal cheques, money ordersand cashier’s checks at this time.

     

    If you intend to place international order, please contact us.

     

    I ship within two business days of receiving an order.

     

    We currently use Canada Post

     

    Time of shipment

    Each order is processed and shipped within 1-2 business days (3-5 in holiday season)

     

    Tracking

     

    Once your order has been shipped, you will be notified of tracking number by email address provided upon registration/checkout.

     

    Delivery Time

     

    We are not responsible for any delivery delays once product had left our facility. Approximate time of delivery can be checked with provided tracking number but is not guaranteed.

    Refunds and Exchanges

    No returns on open or used product. We do our best to provide high quality products and keep our customers satisfied. All our products are hand made and if any of them have been noticed defected upon receipt, we will gladly accept return within 7 days. You must contact us immediately within 48 hours after product delivery to your address. Zombomb takes best care to pack products properly and securely. We are not responsible for damages during carrier handling and these issues have to be addressed directly to carrier.

     

    If the customer simply not happy/satisfied with the product - the shipping cost is not refundable. The customer is responsible for the shipping cost of the returned item.

    Additional Policies and FAQs

    Please use these products within 6 months to a maximum of one year to maximize their effectiveness. All Bath Blombs contain an Antioxidant with Rosemary made from a special blend of plant extracts that keeps products scent fresh and helps with the bombs shelf life.

     

    Ingredients - Sodium Bicarbonate (Baking Soda), Citric acid, Magneseum Sulfate (Epsome Salt), neem leaves, corn starch, eucalyptus oil, olive oil, vitamine E, and a blend of colour and rich fragrances.

     

    Additional Ingredients: Red Himalayan, Black Lava, Neem, Green Tea Powder, and Cocoa

     


  2. Do you ship outside of Canada?

    At this time we are not taking orders outside of Canada. Any orders charged from other countries will be resonsible for the paypal charges for return of funds.

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Delivery

  1. Is there delivery in the Edmonton Area?

    Yes, for any orders that are $40 or more we will provide delivery in Edmonton, Alberta. Delivery is an additional $10 and will take place between the hours of 9 am and 3pm. Since the website isn't designed for a separate delivery service we suggest you request the items you wish to purchase through our "Contact us" page along with your 

    -Edmonton address

    -The date you wish to have it delivered.

    -Delivery Address

    -Your Email Address

    We will then send you a request for payment form through your email. We not  accept cards at this time at time of delivery.

    Items can also be purchased or requested at the retail stores that carry Zombomb products.

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New Retailers

  1. I'm a local business owner and I would like to sell your product? May I?

    Yes! Please e-mail us at [email protected] and we will contact you with our wholesale pricing and delivery options.

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